Preamble:

Notwithstanding the application of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, whose official application date is set for 25 May 2018, Marques Confort S.A. and its affiliated companies attach the utmost importance to respecting privacy, national rules, laws, and European directives.

Nevertheless, in this context of laws and obligations that may seem nebulous, it seemed important for Marques Confort S.A. to reiterate its commitment. The objective of this privacy policy is therefore to describe the functioning and values of Marques Confort S.A. regarding the confidentiality of collected data and an appropriate code of conduct.
Whether you are simple visitors, our employees, our suppliers, our customers, or our partners, Marques Confort S.A. invites you to regularly consult this privacy policy available on its website or at your disposal upon request.

As part of our activity, we are required to process data concerning you. This privacy policy aims to inform you about how we collect and process personal data, that is, any information relating to an identified or identifiable natural person.

We process personal data in compliance with the applicable law to this processing, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the ‘GDPR’).

We do this through this website as well as in the context of the services and services provided to our customers.

Data Controller

The data controller mentioned in this notice is the company Marques Confort SA, a public limited company under Luxembourg law, established and having its registered office at 12, rue du Commerce L-3895 Foetz, registered with the Luxembourg Trade and Companies Register under number B87715.

For any questions regarding the processing of your personal data, you can contact us either by post at the above address or by email at the following address: [email protected]

Data Processed

We collect and process personal data that are necessary in the context of our activities, namely:

• identification information such as your name and first name(s);
• contact details such as your email address, phone number, postal address as well as the communication channel through which you prefer to be contacted;
• any technical data necessary to enable us to ensure the performance of our services, generally referring to the technical characteristics of your building, your pre-existing installations as well as those subject to our services.

Purposes of Processing

We are required to use personal data concerning you in the context of all operations necessary for the performance of our services for the following purposes:

• when the processing of your data is necessary in the context of our pre-contractual relations, for the conclusion and execution of a contract with you, that is:

• • in the context of considering your requests for quotes, orders, or contracts related to services,
  • to submit an offer, a quote, or a contract to you,
  • in the context of the conclusion and execution of contracts concluded with you,
  • for the management of deliveries,
  • in the context of the billing of our services or supply of goods,
  • for the management of unpaid invoices and more generally in the context of managing any follow-up related to the execution of contracts concluded with you [processing carried out on the basis of Article 6, 1. b) of the GDPR];
• in order to allow us to comply with our legal obligations (for example, when the retention of your data is necessary for us to comply with our accounting obligations) [processing carried out on the basis of Article 6, 1.c) of the GDPR] ;

Rights

Any person concerned by the processing of personal data has the rights more fully listed in Chapter III of the GDPR.

You thus have the right to access your data, to request that it be rectified, completed, or updated. You can also request the deletion of your data, the limitation of the processing of your data, exercise your right to data portability, or object to the processing of your data.

In the event that your data has been collected and processed based on your consent [processing carried out on the basis of Article 6, 1.a) of the GDPR], you have the right to withdraw your consent at any time, without however affecting the lawfulness of the processing based on the consent carried out before its withdrawal.

For the limits and modalities concerning the exercise of these rights, we recommend that you refer in particular to Articles 15 to 22 of the GDPR.

Complaint

You have the possibility to lodge a complaint with the supervisory authority, namely the National Commission for Data Protection (CNPD), established at L-4361 Esch-sur-Alzette, 1, avenue du Rock’n Roll | Tel.: (+352) 26 10 60 – 1 | Fax: (+352) 26 10 60 29 | E-mail: [email protected].

Recipients who may have access to your data?

Certain employees of our company (accounting department, customer management department, marketing, etc.) as well as our external service providers (such as our subcontractors, suppliers, promoters, respectively our legal or technical advisors, architects, engineering offices), may have access to some of your personal data, to the extent that their intervention within the framework of pursuing the aforementioned purposes is necessary. The same applies to any administrative authority (notably the Ministry of the Environment) or legal authority (lawyers and courts) as well as other entities such as the Chamber of Trades for boiler approval, to the extent that the disclosure of your personal data is necessary for the purposes for which it was processed.

Data retention period

Your personal data is retained for the duration of the services or the commercial relationship. We may also retain your data as long as necessary to allow us to fulfill our legal and/or contractual obligations, to ensure the exercise or defense of our rights in court, as well as in all cases where we have a legitimate interest in retaining this data.

Your personal data is deleted when its retention is no longer required for the purposes for which it was processed or as soon as we are no longer bound by any legal retention obligations under the applicable legislation.

Your data will thus be retained for the time necessary in view of the pursued purpose, unless a legal provision imposes a longer retention period on us.

Important information

You are under no obligation to provide us with your personal data. However, we reserve the right, to the extent that you do not provide us with the personal data necessary for the aforementioned purposes, not to enter into a contract with you.

Information regarding connection data

When you visit our website, we process your connection data. This processing of your connection data is purely technical and carried out to ensure your access to our website. The data processed on this occasion is deleted immediately after the end of your session. This processing is carried out on the basis of Article 6, 1.f) of the GDPR.

Cookie policy

Cookies are files created by the websites you visit. They enhance your online experience by saving browsing information and allow, in particular, to recognize site users, improve their browsing comfort, and enhance the security of web pages.

We use necessary functional cookies for technical purposes to operate our website, which allow you to use the main features of our site. You have the option to configure your browser to block these cookies. In this case, some parts of our website will not function.

We also use audience measurement cookies that allow us to analyze how visitors navigate our website. With this data, we are able to better understand the site’s usage, including the profile of visitors, how they arrived on the site, which pages they search for, how long they stay on the site, etc. These statistics allow us to optimize and improve the site and services.

You can manage/delete cookies as you wish — for more information, you can, for example, visit the following page: aboutcookies.org

Update

Our privacy policy is subject to change. We therefore invite you to review the updated version available on our website.